Is all this food REALLY Local?
Our partners are located as close as right here in Brookings, and no further than approximately 200 miles from Brookings. For more information about this, see our Local Food Partners page. With very few exceptions, NOTHING comes from further away than 200 miles, making this a truly local market!
What do you mean by your “100% Guarantee”?
We work tirelessly to ensure that customers are satisfied with every product they receive from us. If you are at all disappointed, please contact us as soon as possible (preferably within five days of receiving your order, and/or within 24 hours of having prepared the food in question) to let us know. We will not hesitate to refund you for that product when the situation warrants. Due to the perishable nature of some of our products, refunds for perishables are generally not extended more than five days after you’ve received your order. Contact Kathleen at 541-661-1385 or at [email protected].
How do you keep the food fresh and/or frozen?
The produce will be boxed on the farms, transported to Brookings, and handed out all within 48 hours of harvesting to guarantee freshness. During the winter months, there are a few items, called “cold-storage items” (example: beets, onions) which are stored according to specific freshness guidelines through the cold months (when leaving them in the ground could cause them to go bad). However, these items are few and far between.
Frozen products – and anything which requires refrigeration during delivery – will be packed in insulated bags and/or with cold paks and delivered within two hours of packing.
What happens when I open an Account with OtterBee’s Market©?
By registering with OtterBee’s Market©, you are joining our email list to receive updates about logistics, pricing, etc. and you are able to begin shopping for delicious, local products! There is no fee to open an account, and you only need to fill out the registration form once. Remember to check the box for our weekly email when you first open your account, so you can start getting the Tuesday morning order reminder.
I want you to ship product to me, but your website won’t let me choose that option. What’s wrong?
We offer LOCAL DELIVERY ONLY to three towns in our immediate area: Brookings, Oregon, Gold Beach, Oregon, and Smith River, California. We do not ship product. However, you can try contacting the producer of whatever you’re trying to order and ask them to sell and ship to you. Some of our producers DO ship outside this area, but not all do. Please contact the producer directly via this link – Local Food Partners – to ask them about that option.
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our Newsletter, or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.
What do we use your information for? Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience (your information helps us to better respond to your individual needs)
– To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
– To process transactions
– To administer a contest, promotion, survey or other site feature
– To send periodic emails, and weekly newsletters and order reminders
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to stop receiving future emails, simply reply to the sender ([email protected]) and include “unsubscribe” in the email body.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.